Delivering aid, wherever it's needed

Every family deserves a place to call home after disaster. 

We work with disaster-affected communities to provide the emergency shelter, essential items and training needed to support families in the long process of rebuilding their lives.

Every disaster is different so we have a flexible approach. We listen and learn from the communities we work with to make sure we provide the right support.

We often go further, working with hard to reach communities who are overlooked by others.

Before a disaster happens, we make sure we are ready to help. We store aid in strategic locations around the world so we can get it to the families who need it as quickly as possible.

We work with trusted local partners and we have a network of incredible volunteers who are ready to help at a moment’s notice.

Our teams can travel by foot, boat, helicopter or tuk-tuk to get to the families who need your support – whatever it takes to get to the people who need us.

Learn more about how it all happens.



We don’t just make quick decisions; we make good decisions.

We work directly with local communities and partner with organisations to make sure that we get the right support to the right people.

We also have a global network of ShelterBox affiliates and international partners. They share our belief in a world where no family is without shelter when disaster strikes, and support us in making this a reality. Their support comes in many forms, including fundraising, volunteering and help in getting our aid to exactly the right people.

This collaboration happens at every stage of the journey. It enables us to transport emergency aid ad shelter across continents, bridge languages and take the path that leads straight to the families who need our support.

Committed to reaching families

Deciding to respond

Disasters happen every day. From conflicts and wars to volcanoes and tsunamis, we are ready to respond whenever we can.

We are impatient to see a world where no family goes without shelter and we help as many families as we can. But we are a charity with limited resources and knowing where and when to help can be hard.

Take a look at our ‘Decision to respond‘ criteria, which helps us decide which disasters and conflicts we will respond to.


Be part of the Journey

Get in on the action and volunteer with ShelterBox


We are experts in shelter and we know that shelter means so much more than tents and tarpaulin.

Shelter is a process of recovery that is owned and undertaken by families who have been affected by disasters and conflicts.

ShelterBox’s operational Theory of Change provides a powerful lens for us to ask ourselves simple but important questions about what we are doing and why.

It informs our intervention planning and implementation, building on our 18 years of experience providing shelter in a range of disaster and humanitarian contexts around the world.


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