Volunteer With Us
With more than 113 million people around the world homeless by disaster and conflict, ShelterBox volunteers play a crucial role in providing shelter and other essential items to families that have lost their homes.
Giving to ShelterBox should always be a positive experience, that’s why we make this promise to you.
This is our set of standards for how we work, and the service you can expect from us.
We will value every gift and every interaction
We will never take your support for granted.
We will always provide a friendly, open and meaningful response when you contact us.
We understand that every donation is your decision
We will never pressure you into making a donation.
We appreciate that every donation must be informed by the correct information.
We will acknowledge and thank donations
We will work hard to ensure a timely and genuine thank you reaches you.
We will work with any of our suppliers who may thank you on our behalf so they reflect our standards.
We will always use respectful and dignified language and images
When telling the stories of our beneficiaries. When telling the stories of our fundraisers.
We will be open and transparent
We will publish all information about our income and spending in our annual report.
We will learn from our mistakes
We will listen to all feedback and use it to improve.
If you need to make a complaint, we will deal with it swiftly and respectfully as outlined in our complaints policy.
We will help you find the right balance
We don’t want you to feel overwhelmed by updates.
We will make it clear and easy for you to choose how and when you hear from us and ensure we follow your requests.
We will respect your privacy
We will be transparent in how we use your data.
We will not do anything with your data you would not reasonably expect.
We will not engage with partnerships that undermine our position
We will not partner with groups who directly go against our values.
We will be compliant
We will adhere to laws, practices and standards that cover the work we do, including the Code of Fundraising Practice.